Support

Before you contact us

Most problems can be diagnosed from the response itself.

1. Did you get a status code? If not, there’s probably a network problem between your server and ours. Check firewalls, proxies, DNS and outbound HTTPS from your server.
2. Read the response body. Error responses explain what’s wrong, including which field failed. See Errors.
3. Check per-message errors. A send can succeed while individual messages are rejected. Look at data.errors and the error_help for each. See Per-message errors.
4. Reproduce it with curl. Run the failing request with curl, using the examples in the API reference. If curl works but your code doesn’t, compare the two requests.
5. Check your credentials. Call Get account details to confirm your API key works.

Still got problems?

Raise a ticket at https://support.touchsms.com.au/ or email support@touchsms.com.au. Include the details below so we can help quickly.

Accepted formats:

• a curl command, with its output,
• a HAR (HTTP Archive) file,
• the raw HTTP request and response.

Ticket template

Copy this into your ticket and fill it in:

API endpoint:
  e.g. POST /v2/sms

Language:
  e.g. PHP, C#, Node.js

Using a library or package? (Y/N, which one):

What are you trying to do?
  e.g. Send an SMS to a customer with a custom sender ID.

What error are you getting? Include the full response body.
  e.g. RECIPIENT_OPTED_OUT

Request/response capture (curl, HAR or raw HTTP):

Relevant source code (if possible):